Get in Touch With Us

Got a question about one of the sites we cover, spotted something that needs updating, or just want to tell us we got a review wrong? This page explains how to reach the Casino Sites team and what kind of enquiries we can actually help with.

How to Reach the Team

Email is the best way to get hold of us. Send your message to [email protected] and a member of our team will read it — we don't rely on auto-replies to stand in for a proper answer. Try to include a short subject line describing what your message is about (a bonus term, a licensing question, a correction, and so on); it helps us route it to the right person and reply faster.

We aim to respond within a couple of working days. During busier periods it can take a little longer, so thanks in advance for your patience.

What We Can Help With

• Questions about our reviews and rankings — if you're unsure why a particular casino sits where it does on our list, or want more detail on a bonus, licence, or payment method mentioned in one of our write-ups, ask away.
• Corrections — bonus terms, processing times and licensing details change. If something on baseventure.com looks out of date, let us know and we'll look into it.
• Suggestions for future coverage — if there's a state, payment method or type of casino site you'd like us to cover in more depth, we're happy to hear it.
• Partnership or editorial enquiries — if you represent a licensed operator or a relevant organisation and want to discuss working with us, introduce yourself and explain what you have in mind.

What We Can't Do

We're an independent review site, not a casino operator, a payments processor or a regulator. That means we can't process deposits or withdrawals, resolve a dispute over a specific bet or bonus, verify your identity for an operator, or access your account on any site we review. Those requests need to go directly to the casino's own customer support team, whose contact details are listed on their site.

We also can't offer legal advice on gambling regulations in your state, though we do our best to point readers toward general, accurate information — see our page on Best Non GamStop Casinos 2026 for one example of how we cover regional eligibility questions.

If Gambling Has Become a Problem

If you or someone you know is struggling with gambling, please say so in your message and we'll point you toward organizations that offer confidential support, including state-level self-exclusion programs and national helplines. You don't need to explain the situation in detail — a short note is enough for us to respond appropriately. Setting deposit and time limits, and knowing where to find help, matters more than any bonus offer, and we'd rather you reach out than stay quiet.

A Note on Editorial Independence

Some of the casinos listed on baseventure.com are commercial partners, and we may earn a commission when readers sign up through our links. That relationship never decides how a site is ranked or reviewed — our editorial ratings are based on research into licensing, bonus terms, payment options and overall reliability, not on who pays for placement. If you think we've gotten that balance wrong anywhere on the site, that's exactly the kind of feedback we want to hear.

Whatever the reason for writing in, thanks for taking the time — we read every message and look forward to hearing from you.